Shipments in the United States take about 3-5 business days from the date of fulfillment. For a more specific answer, use the tracking number that was provided with your receipt.
The cleaning instructions for each water cup are marked on the bottom of the cup, please follow the instructions. But we strongly recommend you hand-wash them to maintain that beautiful finish.
Always use caution when using with hot drinks. Never use this product with liquids hot enough to scald as hot liquids can cause burns. For further instructions and warnings when using hot or carbonated beverages please see individual product care guides.
We wouldn’t dream of selling you untested products. Contact us directly if you’d like the details.
We can only change order info that has not been processed for shipping yet. To make changes to your contact info, please reach out to our support team by submitting your request via the Contact Us form.
Our current shipping area is the Contiguous US. For other areas that require shipping, please contact our customer support via Contact Us.
At present, we cooperate with USPS, FedEx, Amazon Logistics, UPS and other logistics providers, temporarily can not specify the logistics delivery, the system will be based on the shipping address, automatically arrange the appropriate logistics.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.